Privacy Policy

1.1 Information You Provide Directly

When you request a quote, contact us, or engage our services, we may collect:

• Full name and company name (if applicable)
• Phone number and email address
• Mailing or service address
• Vehicle or equipment details (make, model, year, VIN, serial number)
• Description of the issue or service required
• Payment information (processed securely; we do not store full payment card details)

1.2 Information Collected Automatically

When you visit our website (northlandradiator.com), we may automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring website or search query
• Device type and operating system

This information is collected through cookies and similar technologies to help us improve our website experience.

1.3 Reviews and Testimonials

We display Google Reviews on our website through the Trustindex platform. Reviews are publicly provided by customers and governed by Google’s Privacy Policy. We may reference anonymized or consented reviews in our marketing materials.

We use the information we collect to:

• • Respond to service inquiries and provide free quotes
  • Schedule, perform, and follow up on repair and service work
  • Process payments and manage service accounts
  • Communicate service updates, parts availability, and pick-up notifications
  • Maintain service records for warranty and repeat-service purposes
  • Improve our website, services, and customer experience
  • Send promotional communications (with your consent)
  • Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

As an Alberta-based business, Northland Radiator Service Ltd. is governed by PIPA (Alberta). We collect and process personal information in accordance with PIPA, including:

• Your consent (e.g., when you submit a quote request or contact form)
• Performance of a contract (e.g., completing an authorized repair or service)
• Legitimate business interests (e.g., maintaining service records, improving operations)
• Compliance with legal obligations (e.g., tax records, safety documentation)

4.1 Service Providers

We work with trusted third-party providers who assist in operating our business, including payment processors, website hosting, and marketing platforms. These providers are contractually obligated to protect your information and may only use it for the purposes we specify.

4.2 Parts Suppliers and Distribution Partners

We may share relevant vehicle or equipment information with parts suppliers and distribution partners for the purpose of sourcing components required for your repair. Only the information necessary to fulfill the service is shared.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Northland Radiator Service Ltd., our customers, or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in advance where practicable.

Our website uses cookies and similar technologies to:

• • Remember your preferences and improve navigation
  • Analyze website traffic (via Google Analytics or similar tools)
  • Display relevant service information and content

You can control cookie settings through your browser. Disabling cookies may affect some website functionality. By continuing to use our website, you consent to our use of cookies as described in this policy.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Customer and service records: retained for a minimum of 7 years for tax, warranty, and legal compliance purposes
• Marketing communications: until you unsubscribe or request deletion
• Website analytics: typically aggregated and anonymized after 26 months

When information is no longer required, it is securely destroyed or anonymized.

Northland Radiator Service Ltd. implements reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction, including:

• Secure file storage and controlled access to customer records
• Encrypted electronic communications for sensitive data
• Staff awareness of privacy obligations and secure data handling practices

No method of electronic transmission or storage is 100% secure. If you have concerns about the security of your information, please contact us.

Under PIPA (Alberta) and applicable federal law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate, incomplete, or outdated information
• Withdraw consent for marketing communications at any time
• Request deletion of your personal information, subject to legal retention requirements
• File a complaint with the Office of the Information and Privacy Commissioner of Alberta if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the details in Section 12.

Our website may contain links to third-party websites (e.g., Google Reviews, supplier websites, social media platforms). We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies independently.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

In accordance with the Accessible Canada Act (S.C. 2019, c. 10), Northland Radiator Service Ltd. is committed to making this Privacy Policy and all related communications accessible to persons with disabilities. Upon request, we will provide:

• This Privacy Policy in large print, plain language, or other accessible formats
• Assistance completing privacy access or correction requests for individuals requiring accommodation
• Alternative means of submitting privacy inquiries for individuals who are unable to use standard written formats

To request an accessible format or accommodation, please contact us using the details in Section 12.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Updates will be posted on our website at northlandradiator.com with a revised effective date. We encourage you to review this policy periodically.

We reserve the right to update these Terms and Conditions at any time. Updated terms will be posted on our website at northlandradiator.com with a revised effective date. Your continued use of our services after changes are posted constitutes acceptance of the revised terms.

For privacy inquiries, access or correction requests, or accessibility accommodations, please contact:

Northland Radiator Service Ltd. – Privacy Inquiries

• Address: 6870 Edgar Industrial Dr., Red Deer, AB T4P 3R2
• Phone: (403) 347-2380
• Fax: (403) 342-0140
• Email: info@northlandradiator.com